DrivePro® Remote Expert Support

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  • Overview
  • How it works
  • FAQ
  • Case stories
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Woman supporting a Danfoss customer via DrivePro Expert Support

Secure remote troubleshooting

Save time and costs by replacing avoidable service visits with fast troubleshooting and commissioning support via remote access. Our experts can find the relevant data and resolve issues quickly for better uptime. Since only authorized engineers can access your AC drives and all information is strongly encrypted, your data remains secure.

How to order DrivePro® Remote Expert Support

Minimize unexpected downtime and increase your efficiency with faster response

Danfoss offers fast troubleshooting and commissioning support from our experts via remote access to your drives. Our experts can quickly find the relevant data, analyze the problem, and decide on the best course of action. Issues can be quickly resolved, sometimes even without needing an on-site visit.

Reduce costs

You achieve more uptime with rapid identification and resolution of faults. Save on unnecessary costs by avoiding site visits for the purposes of information collection or AC drives configuration alone.

Fully secure

Only authorized devices can access your AC drives remotely and all information transferred over the Internet is strongly encrypted.

How it works

Features and benefits

Expert troubleshooting

  • Reduced unplanned downtime

Quick root cause analysis

  • Fast problem resolution

Access to accurate information

  • Fast response time

Remote information gathering

  • Save cost of unnecessary on-site visit

FAQ

The DrivePro® Remote Monitoring service uses an always-on data connection to your AC drives and continuously monitors information from them. It collects and logs operational data and fault histories, which can be a big aid to troubleshooting. It also stores details of AC drive parameters and settings, which can be used to semi-automate AC drive replacement. In addition, the DrivePro® Remote Monitoring service continuously looks for fault flags. If it sees a flag, it automatically notifies you by email.

You can then contact the DrivePro® Remote Expert Support service for guidance in dealing with the issue. The DrivePro® Remote Expert Support service on its own does not monitor your AC drives — it is up to you to detect faults. Also, the DrivePro® Remote Expert Support service only connects to your AC drives while the Danfoss engineers are providing diagnostic support — there is no always-on connection.

 

Danfoss has implemented robust and extensive security measures for the DrivePro® Remote Expert Support service. The gateway device used to access the AC drives is invisible to anyone other than authorized users and access is only possible with high-security keys that are controlled solely by Danfoss. All data passing between the AC drives and Danfoss is strongly encrypted. Regular security updates are automatically installed on the gateways and the Danfoss servers, and overall system security is regularly audited.

 

That depends on your location. The operating hours are the same as those of your local Danfoss Support Center meaning if you are in a country where the center operates 24/7, the DrivePro® Remote Expert Support service will also be available 24/7.

There is no limit on the number of calls. No matter how many you make, you will still pay the same fee.

 

To keep budgeting simple, your local Danfoss Drives sales office will be pleased to provide you with a quotation. It is also worth knowing that the DrivePro® Remote Expert Support service can be combined with other elements of the DrivePro® Lifecycle portfolio, such as DrivePro® Start-up and DrivePro® Preventive Maintenance to put together an affordable package that matches your exact needs.

 

Prolong the lifetime of your AC drives

DrivePro® Lifecycle Services are designed to support your business through the different lifecycle stages of your AC drive.

Rest assured that your drive is well-taken care of and performs optimally from installation, throughout use, and after the end of its lifecycle.

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DrivePro® Services for the whole lifecycle

Danfoss AC drives follow four lifecycle phases: New, Active, Limited, and Inactive. Different DrivePro® services are available throughout each of these phases.

Discover all services

Circularity is at the core of DrivePro® DNA

Prolong the lifetime of your AC drives with tailored lifecycle services. This reduces waste generation and raw material consumption through repair, maintenance, and reuse of products and parts — also known as product circularity.

Learn more about circularity

Case stories