RefCare Services

Danfoss RefCare: Your Trusted Service Support for BOCK^® Compressors

At Danfoss, we understand the importance of reliable aftersales service support for the maintenance and repair of BOCK^® compressors. That's why we are proud to present RefCare, a comprehensive service program built by an international network of certified RefCare service partners and our own HUBs.

A global network for local support

With our RefCare service partners located across the globe, we ensure that local support is readily accessible, making repair and maintenance of BOCK^® products easier than ever. We believe that having experts who know and understand our compressors is crucial as we strive towards a circular economy.

Boosting technical knowledge and service in the local markets

By leveraging the expertise of our RefCare Partners, we aim to create BOCK^® centers of excellence in local markets. These partners undergo rigorous training to gain an in-depth understanding of our compressors. Equipped with this knowledge, they can perform warranty inspections and repairs, providing you with best-in-class service support. This not only extends the lifetime of our products but also contributes to reducing the carbon footprint, aligning with Danfoss' sustainability agenda where circularity is a key pillar.

To ensure the highest level of competence, our RefCare Partners undergo yearly training courses and receive certification to work on BOCK^® compressors. This certification guarantees that you are receiving service from professionals who know our compressors inside out. Moreover, having a local point of contact means that service technicians can access support in their native language, ensuring efficient and effective problem resolution.

Quality and sustainability

Our mission is to provide you, our valued customers, with high-quality service and products. We are committed to offering technical assistance and expertise, resolving issues promptly, and delivering services with utmost efficiency. With Danfoss RefCare, you can trust that your BOCK^® compressors are in safe hands, allowing you to focus on your core business operations.

• Circularity: The RefCare program aligns with Danfoss‘ sustainability agenda, where circularity is a key pillar (rethink – reduce – recirculate – approach).

• Ensuring a faster time-to-market: Repairing compressors in the local market saves valuable time. Using a local RefCare Partner to service and repair their compressors will enable end-customers to reduce downtime.

• Support in local language: Our RefCare Partners speak the same language, know the culture and the market and they have the necessary technical knowledge to assist technicians in their area.