Look no further for AI-guided troubleshooting
Where can you get help anytime, anywhere, to troubleshoot your Danfoss drive or power converter?
When you need information quickly, ask MyDrive® Assistant for fast, AI-guided troubleshooting. No more searching through manuals for answers to warning, fault, and alarm codes, or FAQs — simply start describing your problem. MyDrive® Assistant interprets your intent and guides you to the right information: manual downloads, diagnosis, and digital tools. You can even select your favorite language: English, Spanish or German. Still need more information? Then MyDrive® Assistant puts you in touch with a Danfoss office near you.
You can find MyDrive® Assistant here, in MyDrive® Suite, and on each product webpage.
Features and benefits
MyDrive® Assistant now offers live chat escalation with:
- Technical Support or Aftersales agents available on business day from 8:30 AM to 4:30 PM CST
- Ability to escalate chat into Live call or video if needed
- Live calls/cases can be transferred back to the chat so that a user can use their smartphone to help us troubleshoot faster
New features and options are available in the self-help tool and are continually being updated:
- Paths for directing users to videos, manuals and other documents
- One-stop shop for all your technical needs, without the need to contact support
- Options to help customers find software tools on the Danfoss website
Our chatbot and live chat resource use algorithms to continually improve and meet customer needs.